This Website is operated by farfetch.com, a company specialised in providing ecommerce operations and infrastructure to a network of international independent retailers. When using this Website, you benefit from handling and customer service provided by farfetch.com who will also oversee the returns process.
Lounge Lover is happy to accept returns for any reason up to 14 days after the receipt of your order. You have up to 7 days to complete the online returns form within the returns procedure and then a further 7 days to send the goods back to our warehouse. This means that the package must reach our warehouse within 14 days after you have received your order. Please be aware that the parcel can take up to 7 working days to be returned to warehouse, unless sent via special delivery. We do not offer exchanges.
Before requesting a return, please take a moment to read our returns policy below.
Our returns policy
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from the farfetch.com network, for a full refund.
Please read the information below:
This returns policy does not affect your statutory rights.
When you click on a garment a measurement table will appear next to it. Simply cross-check these measurements with your own to ensure you have ordered the correct size.
4-My order is incomplete.
You can track your order by going to www.ups.com or www.dhl.com . If you have received an incomplete order, please click here to contact customer services.
5- I would like to know when this item is going to be re-stocked.
Unfortunately, if an item is not available Lounge Lover can’t guarantee that it will be re-stocked.
6- Do you ship to my country?
We ship worldwide using UPS or DHL.
Please note: Customs authorities in Russia have recently tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals now undergo extraordinary scrutiny leading to an increased number of customs holds and delays in delivery. At present we will not be offering delivery to Russia.
7- What should I do to buy from your site?
Before you start shopping, we recommend that you read our Terms and Conditions. Once you register on our Website select the article you wish to purchase, put it in your shopping bag and click "buy". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.
8- How do I know which items are in stock?
All items shown on the Website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically book it for you, and that it can be purchased by another customer while you surf.
9- What payment methods does Lounge Lover accept?
You can choose to pay by credit card or debit card on the first page of the site. Lounge Lover accepts: Visa, MasterCard and American Express. To use your Visa ELECTRON you will need authorization from the issuing bank. You can also pay using "PayPal".
10- Is it safe to use my credit card online at Lounge Lover?
At Lounge Lover all payments are made using the most advanced technological systems and coding methods. Lounge Lover also supplies VeriSign certificates and ATW for you safety.
11- How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.
12- Can Lounge Lover ship to more than one address in a single order?
During the shopping process you will be asked to choose one shipping address for your delivery. If you would like your items to be sent to separate addresses, please request an address replacement when purchasing. Remember that you can always contact our customer service who will be happy to assist you.
13- How much will I be charged for shipping?
Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by UPS or DHL, Lounge Lover partner carriers.
14- Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the farfetch privacy policy.
15- How can I expect to receive the goods?
All orders will be delivered in Lounge Lover packages, which will aim to protect your goods and ensure that they reach you in perfect condition.
16- Will there be additional duties or taxes payable on my purchase?
If the recipient's address is part of the European Union, there will be no added costs. For non-EU, however, you will need to check the tariffs that may apply. These charges will not be calculated at the check out. These charges are your responsibility and will be payable upon delivery of your item.
17- Can I place a special order?
Unfortunately we can’t place special orders.
18- When is the ordering process complete?
Your order will be accepted and sent once your credit card has been approved and the address verified.
If your question remains unresolved, please contact us.